Effortless Returns and Exchanges!
At VUROSE, we take pride in delivering not just exceptional jewelry but an unparalleled shopping experience. Our return policy is a testament to our commitment to making your journey with us enjoyable and worry-free.
Returns and Exchanges Policy
30-Day Return Window
Your satisfaction is our enduring promise. Enjoy an extended 30-day return window from the date of your purchase, providing you with the flexibility to return or exchange items.
Condition for Returns
For a seamless return or exchange, ensure that the jewelry remains in its pristine, unworn, and unused condition. Return your jewelry items with their original packaging, including any certificates or documents of authenticity. Your complete satisfaction is our goal.
Effortless Returns Process
Initiating a return or exchange is a straightforward journey. Simply contact our dedicated customer support team at firstname.lastname@example.org. Our friendly experts will seamlessly guide you through the process, ensuring a swift and hassle-free experience.
The following items are not eligible for return or exchange:
- Personalized or custom-made jewelry.
- Earrings due to hygiene reasons.
Upon receiving your returned item, our specialists will meticulously inspect it to ensure it meets the return criteria. If all is in order, we pledge to process your refund within a swift 5 working days, returning the funds to your original payment method.
Credit for Exchanges
For those seeking an exchange, the value of your returned piece will be seamlessly applied to your new purchase. Any price differences will be handled with the utmost care, ensuring a smooth transition to your desired jewelry.
Shipping Costs Transparency
While we kindly request our esteemed customers to cover the return shipping costs, please note that, in cases of errors on our part or a defective item, we will happily shoulder the return shipping expenses. Your satisfaction remains at the heart of our commitment.
Exchange Shipping on Us
For exchanges, the shipping cost is on us. Rest assured that you'll receive your exchanged item without any additional expense, making your shopping experience even more enjoyable.
Support and Assistance: Your Comfort, Our Responsibility
If you have any questions, concerns, or require assistance during the return process, our dedicated customer support team is here to provide prompt and effective solutions. Your satisfaction is our driving force.
Thank you for entrusting VUROSE for your jewelry needs. We greatly appreciate your trust, and we're dedicated to making your shopping experience nothing short of exquisite. Your satisfaction remains our unwavering mission.